Purpose and scope: The Battery Specialist - Customer Service Rep is responsible for handling an array of front-facing duties. Some of these tasks including interacting with customers over the phone, in person, and/or via email and social media. Throughout all of these interactions The Customer Service Representative must maintain a high level of professionalism and present the organization in the best light possible. Each interaction affects the company's bottom line in either a positive or negative way, so a great Customer Service Representative must add value to the organization.