Current Job Openings
Purpose and Scope: The Ultra Care Lead Auditor is responsible for ensuring proper service by technicians. They assure that all team member work meets or exceeds expectations, and present correctional instruction.
Responsibilities:
- Inspects, analyzes and audits the work of Ultra Care Technicians, including their performance of maintenance (such as the condition for batteries, cables, the battery area, and the charging area).
- Reviews customer service execution and either receives or responds to customer feedback, ensuring satisfaction.
- Reviews audit findings and creates response templates for immediate adjustment to circumstances in a continuous improvement environment.
- Coaches and trains, with supervision, Ultra Care Technicians (to skill needs identified from audit findings).
- Communicates with others (supervisor, company technicians or other departments, as needed), to coordinate necessary repairs and/or resolve customer complaints or seize opportunities.
- Provides training to expand technician participation in the sales process by identifying client opportunities, such as service of existing product(s), offering expanded services, new clients, etc., and conveying said information to appropriate sales personnel.
- Utilizes existing departmental tools to properly process service opportunities - FRED (Facility Required Equipment Data) and Dynamics.
- Represents the company in a neat and professional manner in accordance with company standards.
- Practices safety and good housekeeping in all circumstances.
- All other duties as required
Skills / Other:
- High School graduate or equivalent, required. 2-year technical degree or equivalent combination of work experience and education, preferred.
- Basic knowledge of Microsoft Office (Word, Excel, and Outlook) and the internet.
- Working knowledge of standard shop tools.
- Safety training for Spill Containment and Lead Level
- Possess or obtain Commercial Driver's License with endorsement for hazardous materials.
- Forklift certified, have or will train.
- Clean and current Driver's license (MVR check) in the applying State.
- Good understanding of basic electricity/electronics.
Experience:
- 2-4 Years of battery industry or related experience, preferably in a field service environment.
EQUAL EMPLOYMENT OPPORTUNITY POLICY Motive Energy, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law Motive Energy, Inc., complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Motive Energy, Inc., expressly prohibits any form of unlawful employee harassment or discrimination based on any of these protected categories. The duties and responsibilities described above are not a comprehensive list and that additional tasks may be assigned. The scope of the job may change as necessitated by business demands.
Pay: $25/hr