Responsibilities

• Represents the company in a professional manner in accordance with company standards.
• Performs routine battery maintenance including inspections, watering, cleaning/wiping, voltage checks, and basic diagnostics.
• Execute scheduled service routes safely, efficiently, and on time.
• Records cell voltages, specific gravity readings, and other required service data accurately.
• Performs battery washing and basic pressure washing procedures in accordance with safety and environmental guidelines.

• Operates vehicles, forklifts, and reaches trucks safely, as needed.
• Completes work orders, service documentation, and parts usage tracking accurately and in a timely manner.
• Communicates effectively with customers and internal teams, escalating issues appropriately.
• Identifies basic operational or safety issues and reports/escalates them to the proper personnel.
• Maintains assigned tools, equipment, and parts inventory in an organized and responsible manner.
• Establishes and maintains positive working relationships with customers.
• Supports the promotion of company products and services when appropriate.
• Accompany Field Technicians levels 1, 2, & 3 on service call outs, and scheduled service installs and tasks that require additional assistance
• Load and unload trucks safely, and maintain all transportation paperwork
• Maintain the workstation, tools, and equipment to meet safety requirements
• Daily, weekly, and monthly cleaning assignments throughout the warehouse
• Prepare new products for shipment to customers, including pulling the product, installation of basic parts, packaging accessories, completing quality control inspections, and prepping for outbound shipping
• Completes with all company policies and procedures, including safety, environmental, warranty, and operational standards.
• Ensure all assigned tasks are completed according to defined procedures and checklists.
• Follows all OSHA, EPA, hazmat, and company safety procedures, including spill containment and non-potable water handling.
• Performs other duties as assigned.

Required qualifications and Skills

• Ability to read and interpret safety rules, operating instructions, technical manuals, and work procedures.
• Ability to follow written, verbal, diagrammatic, and scheduled instructions.
• Strong attention to detail and ability to complete repetitive tasks accurately.
• Basic troubleshooting and problem-solving skills with appropriate escalation when needed.
• Strong organizational and time-management skills.
• Reliable, self-motivated, and able to work independently within defined procedures.
• Strong customer service and communication skills, including active listening.
• Basic proficiency with mobile communication tools (cell phone, tablet, laptop).
• Basic Microsoft Office skills (Word, Excel, Outlook) preferred.

Required education & experience

• High school diploma or equivalent required.
• Valid, clean driver's license (MVR check required in applicable state)
• 0–2 years of experience in battery service, field service, or related technical/mechanical work preferred.
• Prior experience in customer service or field operations is strongly preferred.
• Basic understanding of electricity/electronics preferred; training provided.