Current Job Openings
The part-time (25-30 hours a week) Service Coordinator is responsible for providing support to field technicians, salespeople, management, and customers with a strong emphasis on customer service, team synergy and self-motivation.
Responsibilities:
* Serves as a point of contact for all service customers and in house representatives to ensure customer expectations are met.
* Monitor incoming emails and respond accordingly in a timely manner
* Proactively follows up with customers and in house representative and management after completion of service visits
* Coordinates the scheduling and movement of manpower and materials
* Schedules and dispatches field technicians to meet customer needs and expectations based on the nature of the call (emergency, preventive maintenance, available resources and customer needs).
* Supports material procurement for customer part sales (pricing part sales, processing orders and invoicing) as well as internal requests in support of service projects.
* Complete warranty paperwork and submit to appropriate vendors. Follow up with vendors for approval, payments and any additional needs that arise during the process.
* Effectively utilizes various software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, etc.
* Maintain, update, and distribute various reports based on assigned tasks for areas of responsibility
* Data entry for multiple systems that include but not limited to, excel, SAGE 500, and web-based service system
* Delivers outstanding customer service.
* Processes records and documents for accounting (billing and credits), shipping (logging Bills of Lading), etc., and files records of same.
* All other duties as required.
Skills / Other:
* Excellent communication skills, both verbal and written.
* Solid organizational skills.
* Problem-solver.
* Self-motivated.
* Able to work in a team environment, collaborative.
* Able to work well under pressure.
* Customer service oriented.
* Coachable.
Education/ Training:
* High School graduate or equivalent, required.
* Computer proficiency with MS Office Suite.
* Prior experience working with software such as Field One, Sage/MAS 500, preferred.
* Previous administrative experience, preferred
Technical Requirements:
* Intranet Access
* Laptop
* Docking Station
* Single Monitor
* Sage Access
* Field One Access
Experience:
* 1+ Years of industry experience or related customer service experience
Pay $21.50