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Service Coordinator

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Purpose and Scope:
The Service Coordinator is responsible for providing support to field technicians, salespeople, management, and customers with a strong emphasis on customer service, team synergy and self-motivation.
  • Serves as the main point of contact for all service customers to ensure customer expectations are met.
  • Monitor incoming emails and respond accordingly in a timely manner
  • Proactively follows up with customers after completion of service visits.
  • Coordinates the scheduling and movement of manpower and materials
  • Schedules and dispatches field technicians to meet customer needs and expectations based on the nature of the call (emergency, preventive maintenance, available resources and customer needs).
  • Supports material procurement for customer part sales (pricing part sales, processing orders and invoicing) as well as internal requests in support of service projects.
  • Complete warranty paperwork and submit to appropriate vendors. Follow up with vendors for approval, payments and any additional needs that arise during the process.
  • Effectively utilizes various software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, etc.
  • Delivers outstanding customer service.
  • Processes records and documents for accounting (billing and credits), shipping (logging Bills of Lading), , etc., and files records of same.
  • All other duties as required.

  • 1 year of industry experience or related customer service experience.

Pay: $20 - $25/hr