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Account Coordinator

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About Us:
Motive Energy Texas is driven by the desire to deliver premium quality products and world-class maintenance services that support your lift truck fleet. We have aligned ourselves with the industry's best suppliers of motive power products, such as DEKA batteries, Advanced Charging Technologies (ACT) battery chargers and Sackett battery handling equipment.  Our service and maintenance programs are the best in the industry performed by professionally trained technicians.  In addition, we provide the largest supply of replacement parts and rental equipment, supporting our customers need to keep their warehouse operations running efficiently and continually.
Job Description
Purpose and Scope:
This position will coordinate all aspects of rental and used equipment. This will include things like creating and maintaining contracts, locating equipment, ensuring equipment readiness, coordinating preparation, inspection, repairs, transportation, and ensuring maintenance is scheduled and performed as promised. It also includes managing the customer experience from accepting and negotiating the request, establishing credit and invoicing.
Responsibilities:
  • Answer phones for the department.
  • Coordinate rental and used equipment needs daily with customers and internal departments.
  • Maintain communication with customers, providing status throughout the rental and used purchase process.
  • Interact with credit department and provide necessary information for setting up new accounts.
  • Generate Rental Contracts
  • Manage the status of all in-house orders from booking through delivery
  • Coordinate rental equipment maintenance activities.
  • Inspect rental equipment upon return.
  • Request prep and repair quotes and open work orders for Used Equipment sales.
  • Manage used equipment inventory including but not limited to; acquisition, location, status, availability, receiving and on-line visibility.
 
 
Skills / Other:
  • Must possess strong customer service skills
  • Professional manner in person and on the phone with customers
  • Strong communication and collaboration skills; willingness to communicate transparently even when hard
  • Detail oriented with strong organization, time management and proven math skills
  • Ability to multi-task and shift priorities in a changing environment
  • Ability to work under pressure and use good business judgment
  • Ability to work independently and with others to problem solve and drive continuous improvement
  • Personally accountable and committed to follow-through to ensure customer satisfaction
  • Willing to train others and committed to ongoing personal development
  • Intermediate computer skills in MS Word, Excel, Outlook and Internet.
 
Job Competency / Qualifications
Education/ Training:
  • High school graduation or equivalent.
Technical Requirements:
 
Experience:
  • 2+ years of experience working in a material handling / industrial environment with parts sales
DISCLAIMER:
EQUAL EMPLOYMENT OPPORTUNITY POLICY
 
Motive Energy Texas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license, ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. Motive Energy Texas complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Motive Energy Texas expressly prohibits any form of unlawful employee harassment or discrimination based on any of these protected categories.
 
The duties and responsibilities described above are not a comprehensive list and that additional tasks may be assigned. The scope of the job may change as necessitated by business demands.

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