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Responsibilities for Collections Clerk Position:
- Stratify collection activities to maximize cash receipts
- Issue dunning letters to overdue accounts
- Contact customers regarding overdue accounts and determine reasons for non-payment
- Issue payment commitment letters
- Negotiate the return of unpaid merchandise
- Repossess merchandise when payment is unlikely
- Monitor cash on delivery or COD roll payments
- Issue credit hold notifications
- Coordinate customer credit changes with the credit department 1
- Recommend that accounts be shifted to a collection agency
- Recommend bad debt write-offs
- Maintain accurate records about the customer payment status
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