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Responsibilities for Collections Clerk Position: 
  • Stratify collection activities to maximize cash receipts 
  • Issue dunning letters to overdue accounts 
  • Contact customers regarding overdue accounts and determine reasons for non-payment 
  • Issue payment commitment letters 
  • Negotiate the return of unpaid merchandise 
  • Repossess merchandise when payment is unlikely 
  • Monitor cash on delivery or COD roll payments 
  • Issue credit hold notifications 
  • Coordinate customer credit changes with the credit department 1
  • Recommend that accounts be shifted to a collection agency 
  • Recommend bad debt write-offs 
  • Maintain accurate records about the customer payment status
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